Refund policy
Returns
If for any reason you are not satisfied with the your order, please contact us.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If damage occurs in shipping, we require photos of the damage submitted along with descriptions of the damage in order to file a claim on your behalf.
To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned for refund including artwork, prints, books, and magazines.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Any item not in its original condition, or damaged
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at art@untitled-space.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, or similar valued item send us an email at art@untitled-space.com and return your item to: The Untitled Space, 45 Lispenard street, Unit 1W, New York NY 10013, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your item, you should mail to: The Untitled Space, 45 Lispenard street, Unit 1W, New York NY 10013, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should use a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item.